A versatile professional with over 16 years of experience spanning television production, journalism, customer experience, and operations — having navigated the shift from traditional broadcast media into the digital and service-driven world that followed it.
Where It Began: Television and the TravelXP Years
My career started in 2009 at the launch of TravelXP, India's first homegrown HD travel channel, where I worked as an Assistant Producer. Being part of a network from its inception meant learning production from the ground up — coordinating shoots, managing filming permissions, and working alongside teams building something genuinely new in Indian television. That five-year stretch shaped my understanding of how content gets made, not just written.
A Newsroom Education
In 2014, I moved into journalism as a Sub-Editor at Deccan Chronicle, where I spent just over a year learning the discipline of high-volume, high-accuracy news production. It was a different rhythm from television — faster, less forgiving of error — and it sharpened the editing instincts I still rely on today.
Back to Storytelling, and Into the Digital Shift
I returned to TravelXP in January 2016, this time as Digital Content Manager, handling copywriting, email marketing, social media, and writing episode synopses and press releases through to 2018. From there, I briefly worked with ByteDance (TikTok) during the platform's early growth phase in India — first on creator onboarding, and later as a Language Specialist supporting content moderation and user support across chat, call, and email. It was a front-row seat to how the creator economy was taking shape.
Operations, Customer Experience, and Compliance
The years since have taken me further into people-facing operations: managing workforce scheduling and real-time reporting at Concentrix, handling customer escalations across email and social media at Dr Lal PathLabs, and most recently, working in content development and now internal audit and compliance at NIIT Limited — reviewing Master Service Agreement obligations and contributing to a measurable improvement in stakeholder response rates.
What Connects It All
Television, journalism, content, customer service, compliance — on paper, these look like different careers. In practice, each one has demanded the same things: clear communication, attention to detail, and the ability to learn a new system quickly and do it right. That's the thread I bring into whatever comes next.
